Solutions

What is iQ Technology?

Social tools are woven into the fabric of society and organizations. iQ technology is a configurable social media platform. iQ solutions provide reliable solid technology performance for your social media needs. Whether your needs are to support millions of users in external communities or thousands of users within an Intranet--iQ scales to meet your business needs. Because iQ supports both internal and external communities, you can leverage a single vendor for enterprise workforce collaboration and customer-facing communities. Transform the way you collaborate with the iQ technology platform.

What are iQ Solutions?

iQ solutions connect people to people, people to information, turns information into knowledge, and turns knowledge into sharable asset.

Click on a solution category below to learn how iQ can help you with your business needs.

iQ Platform iQ Enterprise iQ Analytics iQ Marketing

iQ Social Software Solutions

iQ solutions can help you with:

Communication and Collaboration

iQ social increases your operational effectiveness and communication by adding social to your work processes. iQ collaboration connects and engages your employees beyond e-mail to increase productivity, collaboration, and knowledge sharing. iQ can leverage your existing IT infrastructure and process including Microsoft Office SharePoint Server to enhance how employees, partners, and others involved with your work processes engage.

Customer Service

iQ takes customer service to new heights increasing response times resulting in higher customer satisfaction. An iQ deployed system fosters tighter relationships with customers leading to customer insight and better customer relationships-without creating a huge burden on the IT department. Using iQ customers can get real-time answers socially to their problems or ideas. iQ will reduce your service operating costs, increase customer satisfaction, eliminate redundancy, make it easier for your customer to share feedback-and most important let your customer know you care.

Sales & Marketing

iQ provides sales reps and your marketing team the tools they need to market your corporate message or close a deal. Using the iQ technology, marketing can produce one message and replicate it to the most popular social media sites in the market creating time efficiencies. iQ helps sales and marketing understand the emotional intelligence of your potential or current customer, capture customer data for targeted messaging, increase customer time on your site, and enhance your ability to announce sales and marketing promotions. Or, iQ can simply connect you with your perspective or current customers to increase your levels of communication and collaboration-building a stronger relationship.

Social Intranet & Knowledge Management

iQ enhances your existing Intranet. Most intranets are just links to documents and team sites that are rarely kept up-to-date. iQ makes your intranet "social" enabling employees to locate expertise and knowledge artifacts using collaboration and connection tools. iQ turns your intranet from an overhead cost center to a strategic asset and usable corporate tool. Adding social to your intranet empowers your employees and improves productivity making it easier to share, find expertise, locate resources, collaborate and share knowledge-your companies most valuable asset.

Business Communities

iQ enables you to engage with partners in a social environment creating relationships that are more engaged, deeper, and productive taking collaboration beyond the boundaries of e-mail. iQ provides quick access to important data, information and expertise. You can engage with partners, vendors, or suppliers in online posts and open the doors for collaborative ideation for improved process. Using iQ as an extranet enables you to respond faster to partner and vendor requests as well as provide timely up-to-date communication, FAQs, or real-time collaboration.

Collaborative Team Management

iQ revolutionizes work productivity and collaboration for those on a project or program team. In today's workforce, teams are geographically spreadout, made up of people from different generations, comprised of a telecommuting workforce that that works 24/7 and infused with dynamic digital age talent that are used to speed of communication and knowledge sharing via new media. An iQ solution deployed for modern project and program management leverages all knowledge assets, subject-matter experts, and stakeholders for an improved collaboration and business process. Take your project and program management beyond a GANTT chart and engage all the knowledge assets to ensure program success.